bdb9's Privacy Policy
This page clearly explains how safe your personal information is with us, what data is collected, and how it is kept secure.
bdb9 is a safe and reliable online gaming platform for Bangladeshi players. We always give the highest importance to the privacy of our users' personal information. This Privacy Policy ("Policy") explains how bdb9 ("we", "us") collects, uses, stores, and protects your information.
By using our website or services, you agree to the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our services and contact the support team.
This policy is written in Bengali and applies as bdb9's primary legal document. The Bengali version shall be considered final for any interpretation purposes.
1. What Information Is Collected
bdb9 collects certain personal information to provide safe and effective services on its platform. We collect only the information that is necessary to deliver those services.
1.1 Information You Provide Directly
When registering an account or using our services, you provide the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Username and password
- National ID or passport details (when identity verification is required)
- Bank account or mobile banking number (for bKash, Nagad, Rocket, or bank transfers)
- Address details (where applicable)
1.2 Automatically Collected Information
When you visit our platform, the following information may be collected automatically:
- Device information (model, operating system, browser version)
- IP address and geographic location
- Cookies and session data
- Log files (login time, activity history)
- Gaming activity data (bets, win/loss records)
Important: bdb9 never stores your full payment card number or PIN. Payment information is processed through a secure encrypted gateway.
2. Purpose of Using Information
bdb9 uses collected information only for specific lawful purposes. We use your information for the following reasons:
2.1 Service Operations
- Creating, managing, and verifying accounts
- Processing deposits and withdrawals (bKash, Nagad, Rocket, bank transfer)
- Providing gaming services and maintaining betting history
- Applying bonuses and promotional offers
- Managing the VIP program
2.2 Security and Protection
- Preventing fraud, money laundering, and other illegal activities
- Ensuring account security
- Age verification (confirming 21+)
- Monitoring responsible gaming limits
2.3 Customer Support
- Providing support via live chat and email
- Resolving complaints and issues
- Sending relevant information and notifications
2.4 Platform Improvement
- Analyzing and improving user experience
- Identifying and resolving technical issues
- Developing new services and features
3. Cookies and Tracking Technology
bdb9 uses cookies and similar technologies to improve the functionality of our platform and personalize your user experience.
3.1 Types of Cookies
- Essential Cookies: These are necessary to maintain login sessions, ensure security, and operate core services.
- Functional Cookies: These remember your preferences (language, theme) and save your activity between sessions.
- Analytics Cookies: These collect statistical data to help us understand how the site is used — this information is completely anonymous.
3.2 Cookie Controls
You can control or disable cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly and may disrupt your experience using the service.
We do not share your personal information with any third-party advertising networks.
4. Sharing Information with Third Parties
bdb9 does not sell, rent, or unlawfully disclose your personal information. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
We work with trusted technology partners who help operate our platform — such as payment gateways, game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, NetEnt, Microgaming, and others), and security service providers. These partners use information only in accordance with our instructions and are bound by strict confidentiality agreements.
4.2 Legal Obligations
We may be required to disclose relevant information in response to legal orders, court directives, or regulatory authority demands. In such cases, we provide only the minimum information necessary.
4.3 Business Transfers
If bdb9's business operations undergo any change for any reason, appropriate notice will be given before any user data is transferred, and the terms of this Policy will remain in effect.
Be assured: bdb9 never sells your information to third parties for marketing or advertising purposes.
5. Data Security Measures
bdb9 takes industry-standard technical and administrative steps to protect your information. Our security framework is as follows:
5.1 Technical Security
- SSL Encryption: All our communications are encrypted using SSL/TLS technology, so no one can intercept data during transmission.
- Encrypted Storage: Sensitive information (passwords, payment details) is stored using advanced encryption algorithms.
- Firewall and Intrusion Detection: Round-the-clock network monitoring systems detect any unauthorized access attempts.
- Two-Factor Verification: When suspicious login activity is detected, an additional verification process is activated.
5.2 Administrative Security
- Staff training and awareness programs on data privacy
- Least-privilege policy — staff access only the information needed for their role
- Regular security audits and vulnerability assessments
- Data breach detection and response plan
No online method is 100% secure. While we strive for maximum protection, it is your responsibility to keep your account password confidential and report any suspicious activity to us immediately.
6. Data Retention Period
bdb9 retains your information only for as long as necessary. Retention periods are determined based on the following factors:
- Active Accounts: All relevant information is retained for as long as your account remains active.
- Closed Accounts: Even after an account is closed, certain information may be kept for a defined period due to legal, regulatory, and security obligations.
- Financial Transaction Records: Transaction history may be retained for an extended period for financial reporting and audit purposes.
- Marketing Data: If you withdraw your consent, marketing-related data is deleted immediately.
7. Your Rights and Controls
You have important rights over your personal information. bdb9 fully respects these rights:
7.1 Access and Review
You may request at any time what information bdb9 holds about you. We will provide a summary of that information within a reasonable timeframe.
7.2 Correction and Update
If your information is incorrect or outdated, you can correct it through your account settings or by contacting the support team.
7.3 Deletion Request
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a defined period due to legal or security obligations.
7.4 Withdrawing Marketing Communications
You may unsubscribe from notifications and promotional emails at any time. This will have no effect on your account or use of the service.
To exercise these rights, email [email protected] or contact us via 24/7 live chat.
8. Protection of Minors
bdb9 is for users aged 21 and over only. We do not knowingly collect any information from minors or permit them to use our platform.
Age verification is mandatory during registration. If we become aware that someone under the age of 21 is using our platform, their account will be closed immediately and the associated data will be securely deleted.
If you believe a minor is using our platform, please notify us immediately at [email protected].
9. Policy Changes and Updates
bdb9 may revise this Privacy Policy from time to time — due to changes in services, legal requirements, or technological developments. For significant changes, we will notify you in the following ways:
- Displaying a notice on the website
- Sending a notification to your registered email address
- Updating the "Last Updated" date at the top of this page
Continued use of the platform after changes have been made will be considered your acceptance of the updated Policy. We therefore recommend reviewing this page regularly.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. We are committed to resolving all requests as promptly as possible.